Refund Policy
This Refund Policy applies to every purchase on KotaGames Reborn ("KotaGames"): KI top-ups and everything bought with KI or GP, such as Getta spins, avatar items and sets, memberships and game items.
No refunds
All purchases are final. KotaGames does not give refunds, in money or in any other form, for any reason. This includes, among others:
- changing your mind, or buying the wrong package or item
- KI, GP, items or memberships you have not used
- the result of a Getta spin or any other random reward
- a banned, suspended or closed account, for any reason
- an account lost because the password was shared, guessed or taken
- KI or items sent to the wrong account because the wrong username was used
- a game, event, feature or item that is changed, reset, removed or closed
- KotaGames being slow, down or closed.
When a top-up does not arrive
If you paid through Arizu Pay but your KI did not arrive, this is not a refund case: we deliver the KI you paid for. Contact us with your username and the order number from Arizu Pay. Once the payment is confirmed, the KI is added to your account. If the same order was paid twice, the KI for each confirmed payment is added.
Chargebacks and disputes
If you reverse or dispute a payment with your bank, card or e-wallet after the KI was delivered, we may remove that KI and what was bought with it, and suspend the account.
Prices
KI packages and prices are shown on the KG Bank page before you pay and may change. You pay the price shown at the time of purchase.
Contact
- E-mail: arizu.team@gmail.com
- Contact form: https://arizu.id/contact
- Official fanspage: https://www.facebook.com/kotagames.reborn